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Shipping, Returns & Exchanges

 

SHIPPING:

Unfortunately, we cannot control the delivery times of the shipping carriers. Due to COVID-19, shipping carriers have been experiencing delays. This should be understood when placing your order. We are not responsible for shipping delays. 

 

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

 

We ship anywhere in the United States via USPS and FedEx. Pricing is dependent upon weight and dimensions of the items. 

 

Free same day pick up is available for those local to South Florida Monday through Saturday. We will notify you once your items are available for pick up. 

 

 

ONLINE RETURNS & EXCHANGES

The following Return Policy applies to ONLINE purchases made through www.tideandtablehome.com

**Items purchased at a discount are FINAL SALE!**

**Seasonal Items and Special Orders are FINAL SALE!**

All items must be in the original condition, unworn, unaltered and unwashed, include all tags and be accompanied by the original receipt/return form. Any item returned not meeting these conditions will automatically be shipped back to the customer with no return granted. 

Exchanges/Store Credits are accepted within 14 days from the original shipped date. Items returned after 14 days will be assessed a 50% (fifty percent) restock fee. Items will not be accepted past 30 days from the shipped date and will be considered a final sale.  Gift Cards, E-Gift Certificates, and final sale merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s).  All shipping charges are non-refundable (unless you received damaged, defected, or wrong item(s)).

You may bring your on-line purchases to the Tide & Table store for an exchange or store credit.  If you are mailing your return back, securely pack your merchandise and receipt/return form in a box or envelope of your choice (you may also use the original package if possible). You will be responsible for the return shipping cost and tracking of your item(s). Mail your online returns to the following address: 

Tide & Table

150 N US Highway 1 Ste 23

Tequesta, Florida 33469

 

Please allow 2-3 weeks from the return shipped date for your store account (first and last name) to be credited in either store credit or in the form of a gift card, less any applicable restocking fees.  Please know that if you are not exchanging the item for different product(s) or size(s), you will receive STORE CREDIT or a GIFT CARD to be used at a later time.   

If you received a damaged, defective, or wrong item(s), please notify us as soon as possible so we can advise you and resolve the issue.   



IN-STORE RETURNS & EXCHANGES

The following Return Policy applies to IN-STORE purchases:

The in-store return policy is STORE CREDIT ONLY and all items must be in the original condition, unworn, unaltered and unwashed, include all tags and be accompanied by the original receipt within 14 days.  Returns and exchanges are not accepted after 14 days for in-store purchases.  All sales are FINAL on seasonal items and special orders.  If you purchased an item in the store and need to return the item, you can mail your return to the following address:

Tide & Table

150 N US Highway 1 Ste 23

Tequesta, Florida 33469

 

Once we receive your item, we will place a credit on your store account (first and last name).  No shipping charges will be credited.  We must receive your package within 14 days.  

Tide & Table reserves the right to inspect any returned items for damages and make judgments as whether the item(s) were altered. We reserve the right to charge restocking fees for non-compliance to our policy or to deny a return in part or full.

ADDITIONAL RETURN DETAILS

  •       We only offer STORE CREDIT for returns within 14 days of purchase. We do not issue refunds back to your method of payment.
  •       The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
  •       Merchandise must be returned within days mentioned above.
  •       Clothing must be in the original condition, unworn, unaltered, unwashed and include all tags.
  •       Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
  •       If an item is ineligible for a timely return and it is included, we will not return the item to you and it will become property of The Very Good Stuff.
  •       FINAL SALE items (seasonal items and special orders) are NOT eligible for Returns or Exchanges
  •       Once your return is processed, we will email you an E-Gift Card with your store credit that you can use on the website or in store.  
  •       Store Credit does not expire.



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